Technical Support
AgilePlant provides technical support for licensed customers through the APS support portal and approved support channels.
For technical assistance, please contact:
If you need help with access, licensing, installation, product usage, or a technical issue, please contact the support team with as much detail as possible so we can investigate quickly.
What to include in your support request
Please include the following information when contacting support:
- Your company name
- Your name and contact email
- Product or module affected
- Software version/build, if known
- A short description of the issue
- Steps to reproduce the problem, if applicable
- Screenshots or error messages, if available
- Approximate date and time the issue occurred
Licensing and account issues
For licensing, login, or account approval issues, please include:
- The email address used for your account
- The organization/company you are trying to access
- Any licensing or activation error messages displayed
This helps us verify access and resolve issues faster.